In accordance with the Consumer Protection (E-Commerce) Rules 2020 and the Information Technology Act 2000, BrandMen Studio has established this Grievance Redressal Policy to address customer concerns promptly and fairly.
Grievance Officer
- Name: Kailash Chandra
- Designation: Founder, BrandMen Studio
- Email: hi@brandmen.io
- Location: Guntur, Andhra Pradesh, India
- Response Time: Within 48 business hours
How to Raise a Grievance
Step 1 - Contact Us Directly
Email hi@brandmen.io with:
- Your full name and contact details
- Project or service reference
- Clear description of your concern
- Any supporting documentation
Step 2 - Acknowledgement
We will acknowledge receipt of your grievance within 48 business hours.
Step 3 - Investigation
We will review your concern thoroughly and may request additional information if required.
Step 4 - Resolution
We aim to resolve all grievances within 15 business days of acknowledgement. Complex cases may take longer and will be communicated accordingly.
Step 5 - Escalation
If you are not satisfied with the resolution, you may escalate to:
- National Consumer Helpline: 1800-11-4000
- Consumer Forum in your jurisdiction
Types of Grievances We Handle
- Service quality concerns
- Billing and payment disputes
- Data privacy concerns
- Delayed project delivery
- Miscommunication or unmet expectations
Personal data requests
Privacy questions, withdrawal, access, correction, erasure, nomination, and privacy grievances can be sent from the privacy rights page. The contact above is the published business contact. This page does not appoint a Data Protection Officer.
Once the grievance rule in the Digital Personal Data Protection Rules, 2025 commences, the response period must not exceed 90 days. That rule is scheduled for 13 May 2027. The 15-business-day aim above is this studio's existing customer-service statement.
A complaint to the Data Protection Board is separate. [Board complaint link: not confirmed in the sources checked on 25 October 2026.]
Our Commitment
Every grievance is taken seriously. We are committed to fair, transparent, and timely resolution of all concerns raised by our clients and website visitors.