In accordance with the Consumer Protection (E-Commerce) Rules 2020 and the Information Technology Act 2000, BrandMen Studio has established this Grievance Redressal Policy to address customer concerns promptly and fairly.
Grievance Officer
- Name: Kailash Chandra
- Designation: Founder, BrandMen Studio
- Email: hi@brandmen.io
- Location: Guntur, Andhra Pradesh, India
- Response Time: Within 48 business hours
How to Raise a Grievance
Step 1 - Contact Us Directly
Email hi@brandmen.io with:
- Your full name and contact details
- Project or service reference
- Clear description of your concern
- Any supporting documentation
Step 2 - Acknowledgement
We will acknowledge receipt of your grievance within 48 business hours.
Step 3 - Investigation
We will review your concern thoroughly and may request additional information if required.
Step 4 - Resolution
We aim to resolve all grievances within 15 business days of acknowledgement. Complex cases may take longer and will be communicated accordingly.
Step 5 - Escalation
If you are not satisfied with the resolution, you may escalate to:
- National Consumer Helpline: 1800-11-4000
- Consumer Forum in your jurisdiction
Types of Grievances We Handle
- Service quality concerns
- Billing and payment disputes
- Data privacy concerns
- Delayed project delivery
- Miscommunication or unmet expectations
Our Commitment
Every grievance is taken seriously. We are committed to fair, transparent, and timely resolution of all concerns raised by our clients and website visitors.